EXPERT MANAGED IT SUPPORT SERVICES
We offer Managed IT Services to companies who want an
exceptional customer experience, with minimal downtime and problems quickly resolved. We do this by offering the
most secure solutions, based on the very best – and most proactive
– support and customer service in the industry.
Finding Your Ideal IT Support Partner
In the dynamic world of business, one size does not fit all, especially when it comes to IT Support. Recognising the uniqueness of each business, we adopt a personalised approach, ensuring our IT services are tailored to meet your specific needs. Our mantra, “Exceptional Customer Experience Always,” is at the heart of everything we do, making us your ideal partner for Managed IT Services.
Our UK-based, 24/7/365 lights-on, IT service desk is the beating heart of our managed IT service provision. From here, we deliver industry-leading service levels – including a first contact resolution rate of 84%+ (frequently hitting 90%) and 10 seconds average response time for both phone and ticket channels.
Placing emphasis on user satisfaction and experience, the KBS service desk operates in an ITIL-aligned manner, managing support re-quests and working with customers’ internal service management teams. The service desk can also either own or align with (depending on if the customer retains ownership) the wider change management and major incident management processes.
IT Support
for businesses working remotely, hybrid or soley in the office.
With many businesses continuing to work remotely orimplementing a hybrid setup, access to fast IT support is a must have for employees. We have carefully designed a range of packages to suit your companies specific needs. Strategically designed, our inclusive packages have been developed to support businesses of all types and sizes.
Where IT Support Service is done a little differently.
From PCs and laptops to cloud computing and smart devices in everyone’s pocket, it’s impossible to imagine any successful business running smoothly without technology in the digital age. Here at KBS, we offer a comprehensive range of Managed IT Services, all designed to help you get the best possible advantage for your organisation.
We offer Managed IT Services to companies who want an exceptional customer experience, with minimal downtime and problems quickly resolved. We do this by offering the most secure solutions, based on the very best – and most proactive – support and customer service in the industry.
Quick
response times coupled with an efficient Services Desk
Speed of resolution is at the forefront of our Service desk performance which is why when customers call, we answer in under 1 minute. We also focus on the quick resolution of tickets to minimise disruption for our customers.
We prioritise our customers, offering friendly and efficient IT Support. Our team is dedicated to ensuring your IT requirements are met with utmost care and professionalism.
We pride ourselves on our high first-contact fix resolution and customer retention rates. Our approach is proactive, aiming to resolve issues swiftly and efficiently.
Our IT support services can support businesses through ticket logging and monitoring from 1st to 3rd line providing a dedicated service for you and your employees. With the ability to support customers across multiple channels; via remote applications, telephone, email, customer portal and chat.
IT Support
for businesses working remotely, hybrid or soley in the office.
With many businesses continuing to work remotely orimplementing a hybrid setup, access to fast IT support is a must have for employees. We have carefully designed a range of packages to suit your companies specific needs. Strategically designed, our inclusive packages have been developed to support businesses of all types and sizes.
We’ll work with you to understand your business goals and aspirations, so we can deliver a roadmap detailing exactly how you can get there. We’ll tailor the amount and level of consultancy to your needs.
So, whether you’re an SME looking for initial consultation and project delivery, or an IT manager with an in-house team, looking for further expertise and resource or guidance at a tactical level, we can help.
Customer Reporting & Monitoring
Our Managed IT Services are designed to provide an exceptional customer experience with minimal downtime.
At KBS, one of our goals is to prevent problems before they arise. And to do that, we will monitor all of your IT processes around the clock. That way, if anything were to go wrong, we’ll be able to catch it and address it before it has an impact on your business.
We resolve problems quickly, offering the most secure solutions backed by proactive support and unparalleled customer service. Our industry-leading customer service, secure IT solutions, and total proactivity ensure that your business is equipped for today and prepared for tomorrow.
Dedicated Customer IT Service Desk
Our dedicated IT Service Desk offers you a team that will support your business 24/7, 365 days a year solely from our UK based offices, whether they are becoming your IT support or wrapping around your existing IT team. Dedicated IT Service Desk is part of a suite of Managed IT Services we provide.
Our dedicated Service Desk is made up of technology experts and support analysts from 1st to 3rd line, who are on hand to predict, diagnose and rectify faults. They work closely with our dedicated ITIL team and are Microsoft certified standards ensuring best practices are followed.
Our IT support services can support businesses through ticket logging and monitoring from 1st to 3rd line providing a dedicated service for you and your employees. With the ability to support customers across multiple channels; via remote applications, telephone, email, customer portal and chat.
Next stop
Chat with our Business Solutions Experts
Whether you’ve just started your business journey or you’re looking to evolve your current solution, our team of experts are here to help you find the right solution and strategy for your business. More importantly, giving you control of your business.
